One of the local restaurants that I happen to frequent has a waitress that always says my name and knows my order. I love, love, love her and often tip her well above my normal tip. That got me thinking...just how valuable is saying someone's name?
Well, if you google research on saying a persons name you get 80,000,000 results. Hundreds maybe thousands of books have been written on the power of saying a person's name, and yet it is rarely used in a customer experience manner.
Take-away: Today, when you thank a customer, thank them by name!
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