A Phone Call Can Make All the Difference

Customer Experience can be so many things, but sometimes it can simply be returning a phone call when you say you are going to return a phone call.

This is taken directly from an e-mail I received this week.

“I cannot tell you how much I appreciate your follow-through!!!!! It was great to get your message and to actually hear a real person try to get back to me! That is a first…so THANK YOU for caring about customers!” Jane

Wow, this message amazed me because I was just doing what I thought everyone did; following up with my customer. Apparently that doesn’t always happen, and that is disappointing and alarming all at the same time.

Take away: Remember that your customers are your life blood and contacting them is always your first priority.